Case study: Retirement. Selling up. Even winning the lottery... your customers can still be protected.

John has spent years building a successful installation business. He‘s earned an excellent reputation, built lasting relationships with his customers and takes pride in every installation he completes.

Every job is backed by both his company guarantee and a PWF Insurance Backed Guarantee, giving his customers added peace of mind.

John checks his lottery ticket and discovers he‘s won £125 million.

By Monday morning, he‘s decided it‘s time to retire. He thanks his staff, celebrates with his family and closes the business for good.

For John, it‘s the start of an exciting new chapter. For his customers, it raises an important question.

What happens to the guarantees John put in place for his customers?

The answer depends on the protection John put in place

Because every installation was registered with a PWF Insurance Backed Guarantee, John‘s customers continue to benefit from protection if an eligible issue arises after the business has ceased trading, subject to the terms and conditions of the policy.

The reason John stopped trading doesn‘t matter. What matters is that the protection remains in place.

Why this matters

John‘s story may be fictional, but the scenario is entirely possible.

No installer expects to stop trading unexpectedly, but circumstances can change. Retirement, selling a business or even a life-changing lottery win could all bring a successful business journey to an end.

An Insurance Backed Guarantee helps ensure customers remain protected if that happens, giving them continued reassurance long after the installation has been completed.

The takeaway

An Insurance Backed Guarantee isn‘t just there for businesses that experience financial difficulties.

It‘s there to help protect your customers whenever you permanently cease trading, whatever the reason.

Whether it‘s retirement, selling the business or even winning the lottery, customers with an Insurance Backed Guarantee have the reassurance that eligible claims can still be considered under the policy terms and conditions.