Federation members follow a code of installation practice that requires installations to be carried out with the minimum of disturbance, and in compliance with the Federation's standard of excellence.

Each member has demonstrated sound business management, financial stability and a commitment to maintain those standards required by the Federation.

Member companies are indeed the elite within the industry and they have at their disposal at all times our complete range of services to be offered to all customers.

The Plastics Window Federation is the only organisation to offer a comprehensive examination of the ability of members' sales staff to answer the wide range of questions posed by potential customers.

The Federation has its own watchdog, which is a council of independent people drawn from the professions and industry. The council continually reviews all aspects of the Federation's objectives and mode of operation, with the aim of promoting the best interests of the industry and of making sure that members' customers are completely satisfied.

Under the Deposit Indemnity Scheme, in the unlikely event that the member is unable to complete the work due to ceasing to trade, the Federation ensures either that the customer receives a refund of the deposit or that the outstanding work is completed to the original specification or as near as possible, at no additional cost.

In contrast to exclusions by other organisations, the Federation does not bar a claim by a customer should a company enter into voluntary liquidation or liquidation for the purpose of reconstruction or amalgamation.

From 1st April 2002 the purchaser of replacement windows and doors will be further protected as all such installations will fall under building
regulation control.

All products offered by PWF members will conform to the new regulations, reducing u values and therefore CO2 emissions.

Each Installation will be certificated by FENSA, an organisation set up to regulate its members and to ensure that the public are protected as a result of this change.

All customers of PWF members can be assured that from order date through installation and thereafter they will be afforded total security within the terms of insurance offered by the Federation via its members including deposit protection as well as installation.

This is a facility uniquely available to members of PWF, providing finance of all types to customers of member companies.

PWF Advantage offers a range of personal loan options from interest-free through to 10-year loans with the ability to overpay without penalty.

A loan consolidation facility is available, allowing customers to take out a loan greater than that required for the product in order to consolidate any other outstanding debts or simply to raise finance.

In the event of you having a complaint against a member of the Federation, follow the procedure below.

Write to the Federation address (on the 'contact us' page) giving the following information.

Name of the company in question, details of the complaint, date the order was placed, date when the work was carried out, address at which the installation was carried out, address at which you can be contacted, telephone numbers Day/Evening.

What steps you have already taken to obtain satisfaction from the company, and what, if anything, they have done.

The criteria of insurance is that the installation has been completed by a member company and that the products installed were those constructed from the PVC-U profiles. Once an installation is completed the customer will receive a copy of the Application for Insurance from the installing member company. Such application will be made to the insurance company for acceptance. Should this application not be received within 14 days of completion of works, notification should be sent in writing to the Federation. Certificates of Insurance will be held by the member company for onward transmission to the customer. Once you have received your Certificate of Insurance please keep it in a safe place with your contract as these documents will be required in the event of a claim being made.

If you would like to discover more about the Federation and its member companies Contact Us.